Av77's Privacy Policy
Your Data, Our Responsibility

Welcome to av77. This Privacy Policy ("Policy") explains how av77 ("we", "us", "our") collects, uses, protects, and shares your personal information. This Policy applies to all services on the av77 platform — including the website, mobile app, and other digital channels.

By using the av77 platform, you automatically agree to this privacy policy. We believe transparency is the foundation of trust. That is why we clearly state what data is collected, why it is collected, and how much control you have over your information.

This privacy policy has been prepared in compliance with Bangladesh and international data protection regulations. If you have any questions, our support team is always ready to help.

Av77 collects three types of data: information you provide directly, data generated automatically while using the platform, and information required for identity verification.

Av77 uses your data only for specified purposes. We never use your information for additional purposes without your consent. A full list of how your data is used is provided below:

• Account creation and management — to complete the registration process and keep your account active.
• Identity and age verification — to confirm your identity through the KYC process and prevent access by minors.
• Financial transaction processing — to securely handle deposits, withdrawals, and other financial activities.
• Customer support — to help resolve your complaints, questions, or issues.
• Security and fraud prevention — to detect suspicious activity and keep accounts secure.
• Service improvement — to analyze user behavior and enhance the platform experience.
• Responsible gaming — to identify gaming addiction and provide timely support.
• Legal compliance — to meet the requirements of regulatory authorities.
• Promotional communications — to inform you of offers and promotions based on your consent (can be withdrawn at any time).

Av77 does not sell or share your personal data with third parties for commercial purposes. However, there are limited circumstances where data may be shared, as detailed below.

• Payment providers: Only the minimum required information is shared with Mobile Banking, Nagad, or other payment gateways to complete transactions.
• KYC Verified by: Specific information may be shared with authorized third-party agencies for identity verification.
• Legal Grounds: Data may be disclosed in response to a court order, directive from a regulatory authority, or request from a law enforcement agency.
• Cybersecurity: Authorized agencies may be engaged to help identify fraud or money laundering.
• Corporate Restructuring: In the event of a division, merger, or acquisition involving av77, data may be transferred to the new entity.

Cookies are small text files stored in your browser. av77 uses cookies to enhance your platform experience and ensure security. av77 primarily uses the following types of cookies:

• Essential Cookies: Used for login sessions, security tokens, and core platform functionality. Disabling these will prevent the platform from working properly.
• Functional Cookies: To remember your language preference, theme settings, and other personalized configurations.
• Analytics cookies: To understand which parts of the platform are used most and improve the overall experience.
• Security cookies: To detect suspicious activity and prevent fraud and cyberattacks.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may limit certain features on av77.

Av77 protects your personal data using industry-leading technology and practices. Our security framework operates across multiple layers, so if one layer fails, the others continue to provide protection.

• 256-bit TLS/SSL Encryption — maximum encryption applied to all data transmissions.
• Two-Factor Authentication — an extra layer of security when accessing your account.
• 24/7 Security Monitoring — round-the-clock system monitoring and alerting.
• Regular security audits — periodic security assessments conducted by third-party specialists.
• Data backup system — automatic daily backups stored on secure servers.
• Access control — only authorized personnel can access specific data, and a complete access log is maintained.
• Penetration testing — regular ethical hacking assessments to identify system vulnerabilities.

Every registered user on av77 has the following rights over their personal data. Contact our support team to exercise any of these rights.

• Right to access: You can request to know what information av77 holds about you.
• Right to rectification: You may request that incorrect or outdated information be updated or corrected.
• Right to erasure: In certain circumstances, you may request permanent deletion of your data.
• Right to data portability: You can export your data in a standard format.
• Right to restrict processing: You may request that the use of your data be restricted to specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Complain: If you are not satisfied with how we handle your data, you have the right to file a complaint with the relevant authority.

Av77 does not retain your data longer than necessary. Retention periods are determined based on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active and a minimum of 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in compliance with financial regulations.
• Gaming history: Up to 3 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Marketing information: Until consent is withdrawn, or a maximum of 2 years.

When the retention period expires, we securely delete or anonymize your data so you can no longer be identified.

Welcome to av77. This Privacy Policy ("Policy") explains how av77 ("we", "us", "our") collects, uses, protects, and shares your personal data. This Policy applies to all services on the av77 platform, including the website, mobile app, and other digital channels.

We verify age during registration. If a minor is found to have created an account, we will immediately close it and delete all associated data.

Av77 reserves the right to update this privacy policy as needed. Changes may occur due to service updates, new legal requirements, or security improvements.

If any significant changes are made, we will notify you in advance via email or through the platform. Continuing to use the platform after those changes takes effect means you accept the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was last changed.

For any questions, requests, or concerns regarding this privacy policy, please contact our data protection team.