Will my balance be lost if I activate self-exclusion?

No, activating self-exclusion keeps your account balance safe. Once the self-exclusion period ends, you can begin the withdrawal process with the help of our support team. We ensure your funds are fully protected throughout this period.

Does the deposit limit take effect immediately?

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit is subject to a cooldown period — typically 24 hours to 7 days. This safeguard helps protect you from placing large impulsive bets.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a temporary break — typically between 24 hours and 6 weeks. Gaming is paused during this time, but you can still access your account. Self-exclusion is longer-term — from 6 months up to permanent. With self-exclusion, your account is fully deactivated and all marketing communications are stopped.

Can I opt out of receiving bonuses?

Yes, you can turn off promotional offers and bonus notifications. This can be managed under the "Communication Preferences" section in Account Settings. For some players, bonus offers can be a trigger to play more, so this option is an important part of responsible gaming.

Where can I get help if I develop a gaming addiction?

Start by reaching out to av77's live chat support — we'll help you take the right steps. Consulting a health professional or counselor is also highly effective. Talk to family and trusted friends — you don't have to face this alone.

av77 | Responsible Gaming — Play Safe and Stay in Control

Table of Contents

What Is Responsible Gaming
Protection Tools
Recognizing Warning Signs
Self-Exclusion Process
Healthy Gaming Tips
Minor Protection
Help Resources

1 What does responsible gaming mean?

Responsible gaming means using gaming as a healthy, controlled form of entertainment. At av77, it means knowing when to play, how much to play, and when to take a break. Our core goal is to ensure gaming never has a negative impact on your family relationships, financial situation, or mental health.

Many people see gaming as a reliable way to make money. The reality is that responsible players treat gaming as entertainment — not a livelihood. av77 wants you to enjoy every session, but never let that enjoyment turn into addiction.

Responsible gaming rests on three core pillars — Awareness (self-awareness), Control (setting limits and sticking to them) and Assistance (seeking help when needed). av77 has built its responsible gaming policy around these three pillars.

Remember: gaming is meant to be fun. If it starts to feel like stress rather than enjoyment, taking a break is the smart move.

2 av77 Protection Tools

Av77 provides several practical tools to help every player stay in control of their gaming. These tools are accessible directly from your account settings and can be activated at any time.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increases require a cooldown period before they apply.

Session Time Limit

Set a time limit before each gaming session. When the time is up, av77 will automatically alert you and end the session if needed.

Cooling-Off Period

Set a break period ranging from 24 hours to 6 weeks. During this time, you will not be able to place bets or make deposits, but you can still log in to view your balance.

Self-Exclusion

Account closure options range from 6 months to permanent. Once this step is taken, the account cannot be reopened before the cooldown period expires.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once the limit is reached, your session will end automatically.

Reality Check

At set intervals, a pop-up will appear showing a summary of how long you've been playing and where you stand. It's designed to give you a moment to pause and reflect.

3 Recognize the Warning Signs

Gaming addiction rarely appears overnight — it develops gradually. If you notice any of the signs below in yourself or someone you know, it is worth paying attention. These signs do not necessarily mean there is already a problem; they are signals to return to responsible play.

If three or more of the signs below apply to you, contact av77 support today or activate self-exclusion.

Chasing losses by placing more and more bets to try to win back money.

Hiding your gaming activity from family or friends.

Wanting to stop gaming but repeatedly coming back.

Placing bets with money set aside for essential expenses.

Feeling restless, irritable, or anxious when not gaming.

Prioritizing gaming over work, family, or relationships.

Cutting back on sleep or meals to spend more time gaming.

Taking on debt or borrowing money from others to fund gaming.

4 How to Set Up Self-Exclusion

Self-Exclusion is a powerful tool that lets you pause or permanently stop gaming on the av77 platform for a set period. It is a conscious and courageous decision — not a sign of weakness. av77 handles this process with complete confidentiality.

Open Responsible Gaming Section

Navigate to the "Responsible Gaming" section within Settings.

Choose Self-Exclusion

Click "Self-Exclusion" and select your preferred time period.

Confirm

Confirm your decision. It will take effect immediately and a confirmation will be sent to your email.

Once self-exclusion is activated, your account cannot be reactivated before the set period ends. If you run into any issues, contact our support team directly.

5 Tips for Healthy Gaming

Responsible gaming does not mean giving up gaming — it means enjoying it the right way. Following the tips below will keep your experience at av77 safe and enjoyable every time.

Set a budget before you play and stick to it — do not exceed that limit, even if you lose.
Never treat gaming as a source of income; it is entertainment — there are no guaranteed returns.
Do not game while under the influence of alcohol or when you are emotionally distressed.
Take at least a 10-minute break every hour — get up, stretch, walk around, or grab a glass of water.
Resist the urge to place large bets in an attempt to recover losses all at once.
Use a gaming timer — log out when your set time is up.
Spend time with family and friends — don't let gaming cut you off from your social life.
Keep regular sleep, meal, and exercise routines — a healthy mind leads to healthy gaming.
Ask yourself: "Am I still playing for fun?" — If the answer is no, stop.
Keep av77's loss limit and session limit active — they are there to help you, not hold you back.

6 Minor Protection

Av77 is strictly for users aged 18 and above. Protecting minors is one of our top priorities. Age verification is mandatory during registration, and additional document checks are requested in any cases of doubt.

If you are a parent concerned about your child's access to gaming, you can take the following steps.

Password Protection

Keep your av77 account password out of reach of children and change it regularly.

Device Controls

Use parental control software on shared devices to restrict access to gaming sites.

Open Conversations

Have open conversations with your children about gaming and money — awareness is the best protection.

If you suspect a minor is using your account, notify our support team immediately. We will act quickly.

7 Help Resources

You do not have to face gaming problems alone. av77's support team is always here for you. Contact us for further assistance on responsible gaming.

av77 Live Support

Reach our team anytime via 24/7 live chat support. A dedicated team of responsible gaming specialists is always on hand to help.

Available 24/7

Email Support

Email us about any responsible gaming matter. We aim to respond within 24 hours.

[email protected]

Asking for help takes courage. If you feel gaming is having a negative impact on your life, talk to av77 support today — we're here to help, not to judge.

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